CosmicTRD Automation — 3PL & E-Commerce Automation
Last Updated: February 24, 2026
Part of Cosmic Trading
Cosmic Trading's full Refund Policy applies to all automation services along with the specific conditions below.
| Service | Refundable? | Conditions |
|---|---|---|
| FBA Prep — before processing begins | Yes, full refund | Request before prep starts |
| FBA Prep — after processing | No | Free re-process if our error caused Amazon rejection |
| FBM Fulfillment — before shipping | Yes, full refund | Request before carrier pickup |
| FBM Fulfillment — after shipping | No | Lost/damaged shipment claims handled separately |
| Returns Processing fee | No | Non-refundable once inspection complete |
| Warehouse Storage fees | No | Billed monthly, non-refundable |
| Pay Per Source query fee | No | Non-refundable regardless of outcome |
| DIY Sourcing — product cost | Conditional | Subject to main sourcing refund policy |
| Shipping — lost in transit | Yes | Full refund of shipping + declared goods value |
| Shipping — damaged in transit | Yes | Claim within 48 hours with photos |
| Shipping — delivery delay | No | Delays due to customs/weather not refundable |
If we make an error during FBA/FBM prep (wrong labeling, packaging, or prep) that directly causes Amazon rejection or customer return, we will either re-process the affected items at no additional cost or issue a full refund of the prep service fee.
Lost Shipments: If a shipment is confirmed lost by the carrier, we refund the full shipping charges plus the declared value of goods up to the insured amount.
Damaged in Transit: Submit a claim within 48 hours of delivery with photos. Approved claims receive a full refund or replacement shipment at our discretion.
Wrong Address: Re-shipping costs for shipments returned due to incorrect addresses you provided are your responsibility.
For complete refund details including wallet withdrawals, dispute escalation, and contact information:
Contact: support@cosmictrd.com · +8801322853128